Yogakutir Ltd – Retreat Terms & Conditions
These Terms & Conditions apply to retreats, residential programmes and immersive events organised by Yogakutir Ltd ("Yogakutir", "we", "us" or "our").
By booking a retreat with Yogakutir Ltd, you confirm that you have read and agree to these Terms & Conditions, together with any additional conditions specified for your chosen retreat.
Nothing in these terms affects your statutory consumer rights.
1. Bookings & Payments
A booking is confirmed once Yogakutir Ltd has accepted your reservation and received the required deposit or full payment.
The total retreat price, deposit amount, payment options and any applicable instalment schedule will be clearly stated at the time of booking.
Where payment plans are available, participants agree to make payments according to the agreed schedule.
Unless otherwise specified in the individual retreat booking information, the full outstanding balance must be received no later than 60 days before the retreat begins.
For bookings made within 60 days of the retreat, full payment may be required at the time of booking.
If a scheduled payment is missed, we will contact you to arrange payment. If payment remains outstanding after reasonable notice, we may cancel your booking and apply the relevant cancellation policy, subject to applicable consumer law.
2. Cancellation by a Participant
If you need to cancel your booking, please notify Yogakutir Ltd in writing as soon as possible.
Cancellation charges depend on the retreat, the notice provided and any applicable retreat-specific booking conditions.
International Retreats – India
For our India retreats, the following cancellation policy applies:
More than 90 days before the retreat: The agreed booking deposit is normally non-refundable, subject to applicable law and reasonable cancellation costs.
90 days or fewer before the retreat: Cancellation charges may be up to 100% of the total retreat price, reflecting the costs and losses reasonably incurred as a result of cancellation.
Any cancellation charge will take account of costs saved, refunds obtained from suppliers and any reasonable opportunity to fill the cancelled place.
If we successfully fill your place, we will take this into account when calculating any refund due, after deducting reasonable unrecoverable costs.
If you have paid more than the applicable cancellation charge, the difference will be refunded.
If the applicable cancellation charge exceeds the amount already paid, you may remain responsible for the outstanding amount, subject to applicable law.
Other Retreats
For UK retreats and international retreats outside India, the applicable cancellation deadlines and charges will be specified in the individual retreat booking information.
Deposit Transfers
Where cancellation is requested more than 90 days before an India retreat, we may, at our discretion, offer the opportunity to transfer some or all of the deposit towards another Yogakutir retreat taking place within the following 12 months.
Any such transfer is subject to availability, applicable price differences and written confirmation from Yogakutir Ltd.
This is a discretionary goodwill arrangement and does not replace any statutory refund rights.
3. Transferring Your Booking to Another Person
If you are unable to attend, you may request to transfer your booking to another person.
The replacement participant must satisfy any applicable participation requirements and agree to these Terms & Conditions.
Please notify us in writing as early as possible.
Transfers are subject to any applicable statutory rights, including rights under package travel legislation where relevant.
Where permitted by law, we may charge reasonable additional costs actually incurred in arranging the transfer.
The original participant and replacement participant may be jointly responsible for any outstanding balance and permitted transfer costs.
4. Cancellation or Changes by Yogakutir Ltd
In the unlikely event that Yogakutir Ltd needs to cancel a retreat, we will notify participants as soon as reasonably possible.
Where we cancel a retreat and cannot provide the contracted services, participants will be entitled to a refund of payments made for those services, subject to applicable law.
Where appropriate, we may offer the option of transferring to another retreat or accepting an alternative arrangement. Participants will not be required to accept an alternative in place of a refund where they have a legal right to one.
We reserve the right to make reasonable changes to the retreat programme, teaching schedule, guest facilitators, excursions or facilities where necessary.
Changes may occasionally arise due to weather conditions, illness, maintenance, transport disruption, safety considerations or circumstances beyond our reasonable control.
Where a significant change affects an essential part of the retreat, we will inform participants of their options and provide any refunds or other remedies required by law.
Yogakutir Ltd is not responsible for independently booked flights, additional accommodation or other travel expenses except where liability arises under applicable law.
5. Circumstances Beyond Our Control
Events outside our reasonable control may affect the delivery of a retreat.
These may include natural disasters, extreme weather, serious public health emergencies, government restrictions, civil unrest, war, transport disruption or other extraordinary circumstances.
Where such events arise, we will take reasonable steps to minimise disruption and communicate with participants.
Any cancellation, refund or compensation rights will be determined in accordance with applicable law, including package travel legislation where relevant.
6. Flights, Visas & Travel Documents
Unless expressly included in the retreat booking information, participants are responsible for arranging and paying for their own flights, transport and travel documentation.
It is your responsibility to ensure that:
Your passport meets the entry requirements of your destination.
You obtain any necessary visas or entry permissions.
You comply with applicable immigration and entry requirements.
You confirm your flight details and travel arrangements with your airline or travel provider.
You arrive at the retreat location at the appropriate time.
Yogakutir Ltd may provide general travel guidance and assist with coordinating airport transfers, but participants remain responsible for their individual travel arrangements unless a particular service is expressly included in their booking.
Where an airport transfer is included in the retreat price, this applies only to the specified airport(s), arrival date and direction of travel stated in the individual retreat booking information. Transfers outside these arrangements are the participant's responsibility unless otherwise agreed in writing.
We recommend checking official government travel advice and entry requirements before booking flights.
7. Travel Insurance
All participants are required to arrange comprehensive travel insurance from the time of booking.
Your policy must provide appropriate cover for the full duration of your trip, including medical expenses, emergency treatment, repatriation, trip cancellation, curtailment, travel disruption and personal belongings.
Your insurance should also cover the yoga practices, excursions and other activities you intend to participate in during the retreat.
It is your responsibility to ensure that your policy provides adequate cover for your destination, personal circumstances and planned activities.
Yogakutir Ltd is not responsible for costs arising from inadequate or absent travel insurance, except where liability cannot legally be excluded.
8. Health, Safety & Participation
Participants are responsible for informing Yogakutir Ltd of any relevant medical conditions, injuries, physical limitations or other circumstances that may affect their ability to participate safely.
This information should be provided before the retreat, and any significant changes should be communicated before or during the programme.
Our retreats may include physical yoga practices, breathwork, meditation, movement and other activities.
Participation is voluntary, and participants are encouraged to practise within their own capabilities and communicate any concerns to the facilitators.
Yogakutir Ltd and its facilitators may recommend modifications or advise against participation in particular activities where there are reasonable safety concerns.
Our retreats are not intended to replace medical treatment or professional healthcare advice.
If you are uncertain whether a particular practice is appropriate for you, please seek advice from a qualified healthcare professional.
Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, or any other liability that cannot legally be excluded.
9. Accommodation, Meals & Facilities
Accommodation and meals are provided as described in the individual retreat booking information.
Room categories, sharing arrangements and facilities may vary between retreats.
We will make reasonable efforts to accommodate dietary requirements and other requests communicated in advance, but cannot guarantee that every request can be met.
Participants with serious allergies or particular medical dietary requirements should contact us before booking to confirm whether suitable arrangements can be made.
Occasionally, accommodation, facilities or services may need to be changed due to circumstances outside our reasonable control.
Where changes are necessary, we will endeavour to provide a suitable alternative and honour any applicable consumer rights.
10. Excursions & Optional Activities
Some retreats include organised excursions, local experiences or optional activities.
The activities included in the retreat price will be identified in the booking information.
Additional activities, treatments or excursions may be available at an extra cost.
Participation in optional activities is voluntary.
Participants are responsible for following reasonable safety instructions and ensuring they have appropriate insurance cover.
Where excursions or activities are delivered by third-party providers, their additional safety requirements and participation conditions may apply.
Yogakutir Ltd will exercise reasonable care in organising services for which it is responsible and will not exclude liability where the law makes us responsible for the actions or omissions of suppliers.
11. Personal Belongings
Participants are responsible for taking reasonable care of their personal belongings during the retreat.
We recommend keeping valuables secure and ensuring that your travel insurance provides appropriate protection for loss, theft or damage.
Yogakutir Ltd is not responsible for loss or damage except where caused by our negligence, breach of contract or where liability otherwise arises under applicable law.
12. Conduct & Respect for Others
Our retreats are designed to provide a supportive, respectful and welcoming environment for everyone.
Participants are expected to treat fellow guests, facilitators, venue staff and local communities with consideration and respect.
We reserve the right to take appropriate action where behaviour seriously compromises the safety, wellbeing or experience of others.
In exceptional circumstances, this may include asking a participant to leave the retreat.
Any such decision, and any resulting refund entitlement, will be handled reasonably and in accordance with applicable law.
13. Photography & Video
Photographs and video recordings may occasionally be taken during our retreats for documentation and promotional purposes.
We respect participants' privacy and their preferences regarding the use of identifiable images.
Where consent is required, we will seek it separately before using identifiable photographs or video footage for promotional or marketing purposes.
Participants may decline promotional photography or video consent without affecting their ability to attend the retreat.
Any personal information or images collected will be handled in accordance with applicable data protection legislation and our Privacy Policy.
14. Complaints & Concerns
We want everyone attending our retreats to have a positive and rewarding experience.
If you have any concerns during your stay, please raise them with one of the retreat facilitators or a Yogakutir Ltd representative as soon as reasonably possible so we have an opportunity to address them.
If your concern remains unresolved, please contact us in writing after the retreat.
We encourage participants to submit any complaints within 14 days of the retreat ending, where reasonably possible, to help us investigate promptly.
This timeframe does not limit your statutory rights or prevent you from raising a complaint later.
15. Applicable Law & Consumer Rights
These Terms & Conditions are governed by the laws of England and Wales, subject to any mandatory consumer protections that apply.
Nothing in these terms excludes, restricts or overrides rights that participants have under applicable consumer protection legislation.
Where a retreat qualifies as a package under the Package Travel and Linked Travel Arrangements Regulations 2018, the relevant statutory rights and obligations will apply, including any applicable provisions relating to booking transfers, cancellations, refunds, liability and insolvency protection.
Any additional mandatory information required for a qualifying package will be provided before booking.
16. Contact Information
For questions regarding bookings, payments, cancellations or these Terms & Conditions, please contact:
Yogakutir Ltd
Email: info@yogakutir.com
Website: www.yogakutir.com
By completing a booking, you confirm that you have read and agree to these Terms & Conditions and any additional retreat-specific booking conditions, subject to your statutory rights.